What is personal information and how do we use or disclose it?
Personal information is information about an identifiable individual, and includes your name, contact information, travel itinerary and other information described below.
Tours for your Soul may collect, use or disclose your personal information, either directly or through our agency and booking partners, for the purposes of offering or booking travel services on your behalf, such as your name, age, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us provide you with trip information, book flights, accommodations, process payments, and provide similar travel services.
If you book a tour with Tours for your Soul, Tours for your Soul may rely on local service providers. Please be aware that Tours for your Soul may be required to provide certain personal information to our service providers for the purposes of delivering your experience. When you book travel services with us, you consent to collection, use and disclosure of your personal information by Tours for your Soul—and the corresponding collection and use by the relevant travel partners or suppliers—for the purposes of administering and delivering the travel services you requested.
Your personal information may also be used for the purposes of:
Enabling us to better understand your needs as a customer and determine eligibility for our products and services;
Informing you about our products and services
Providing ongoing service and support, including resolution of any issues with the services or products you request from Tours for your Soul;
Ensuring the safety and security of our passengers and products;
Carrying out internal accounting and administration of our business;
Complying with laws, regulations, and immigration requirements.
Travel Agents and Agencies
Tours for your Soul collects personal information (as described above) from agents and agencies as required to book Tours for your Soul’ tours and be properly credited for such booking. If you are an agent travelling with Tours for your Soul, Tours for your Soul may also collect employment-related information to confirm your eligibility for travel-industry promotions.
We may also collect personal information, including contact information such as name, address, and phone number or email address if you elect to subscribe to our newsletter. We use this personal information for the purpose of delivering the information you request.
Tours for your Soul collects personal information from those individuals applying for employment or similar positions at Tours for your Soul to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the applied-for position. This information may include name, contact information, educational and employment background, criminal record verification, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.
Service Provider Arrangements
In addition to the third party travel suppliers outlined above, Tours for your Soul may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our customer service operations, serve advertisements on our website, send email or other communications, or run our promotions. Your personal information may be maintained and processed by our service providers.
Legal and Compliance
G Adventures and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
How is your personal information protected?
We have implemented measures designed to help protect personal information in our custody and control. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Can I access my information and whom do I contact for more information?
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control.You may request access, updates and corrections of inaccuracies in personal information we have in our custody or control by emailing us at , We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.